How The Right Medical Billing Company Can Increase Patient Return Rates

Should your medical billing and practice management services start at billing your claims and end at your credentialing? Your medical billing and practice management service is an extension of your practice, and your practice should be cared for and represented properly. Attention to detail and the utmost care for your (our) patients are what the standard calls for in this day and age of medical practices.

The physician’s analytical approach to a problem- deducing possible anomalies and reaching a diagnosis, and delivering information to patients as compassionately as possible is the quality that determines if a patient will return to that particular medical establishment. After all, being ill is as emotionally painful as it is physically- and emotional relief is just as important as physical.

While being in a vulnerable position, often times, we don’t pay the attention necessary to figure out our insurance coverage, or do so incorrectly.

After the patient is feeling better (good job, doc), in a couple of weeks, the patient may receive a bill for the patient portion of the insurance balance after the insurance carrier has reimbursed the physician for the services rendered. Often times, a patient will call our office and complain that they were never informed that there would be a patient balance.

How does your medical biller respond to this?

“You’re responsible for knowing your insurance plan” – This response may be accurate; however, it does nothing to help your patient understand what is going on. The proper response to such statements is as follows:

“I would be more than happy to go through the charges with you, one by one and I will explain why your insurance has applied these charges as your balance”.

Neither response eliminated the patients balance, but which response would make you more likely to return to that physician for future services?

Certified Healthcare Network is a medical billing and practice management service that is dedicated medical providers and maximizing their reimbursements & office work flow.

We offer the best medical billing and practice management solutions and services at competitive rates, and will increase your cash flow, guaranteed.

For more information on how CHN can boost your bottom line, please contact us at Connect@chnbilling.com or call us at (888) 504-5114

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